Managed Detection & Response (MDR)
Security operations built to detect, investigate and respond.
MDR is not a software license or an automated dashboard. It is an operational discipline that takes responsibility for ingesting telemetry across your environment, investigating suspicious anomalies, and executing decisive response actions.
What ZIMA Monitors
Comprehensive visibility across key operational surfaces where modern adversary tactics manifest.
Endpoints & Servers
Process execution trees, child-parent process anomalies, memory injections, command-line arguments, unauthorized binaries, and local persistence across Linux, Windows and macOS.
Multi-Cloud Infrastructure
AWS CloudTrail, Azure Activity Logs, and GCP Audit Logs. We monitor for unapproved IAM policy modifications, security group alterations, root logins, and abnormal resource creation.
Identity & Authentication
Microsoft Entra ID (Azure AD), Okta, Google Workspace, and Active Directory. Detection of brute-force attacks, token replay, credential harvesting, and suspicious administrative elevation.
Network & Perimeter Devices
Syslog ingestion from firewalls, VPN gateways, DNS resolvers, and reverse proxies. Detection of beaconing behavior, unusual outbound data volumes, and brute force on ingress points.
How ZIMA MDR Operates
From initial telemetry capture to containment, every stage has defined criteria and clear escalation protocols.
1. DETECTION
Telemetry from lightweight host sensors and cloud collectors is parsed in real time against correlated rules, MITRE ATT&CK mappings, and custom threat models. We do not depend purely on generic vendor alerts; our detection engineering team continuously tunes rule sets to your environment, filtering benign administrative activity and surfacing genuine anomalies.
2. INVESTIGATION & HUMAN ANALYSIS
When a critical signal triggers, it is ingested into our structured operational investigation pipeline. Observables (IP addresses, file hashes, user accounts, domain names) are automatically enriched against curated threat intelligence repositories and adversary context.
Crucially, human security engineers lead the investigation. We examine host memory, review parent process lineages, and cross-reference access logs to determine whether an activity is benign maintenance or adversary intrusion.
3. RESPONSE & AUTOMATED CONTAINMENT
Response actions are tailored to the severity of the threat and your pre-agreed operational rules of engagement:
- Automated Actions: Where pre-approved, automated containment playbooks can immediately isolate an affected endpoint from the network or disable an active compromised session.
- Human-Led Containment: In complex scenarios, our analysts coordinate with your internal IT team, providing precise remediation instructions: terminating malicious processes, revoking credentials, and quarantining lateral movement paths.
Automation Where Appropriate. Human Judgment Where Essential.
We believe security claims of "100% automated AI defense" are misleading. Here is the exact breakdown of how we balance automation with human expertise:
[A] ROLE OF AUTOMATION
- • Ingesting and normalising high-velocity logs and telemetry events
- • Correlating hash reputation and threat intelligence indicators automatically
- • Routing alerts and generating structured investigation records with initial evidence
- • Executing emergency pre-authorized network isolation on hosts
- • Dispatching emergency notification webhooks and SMS alerts
[H] ROLE OF HUMAN ANALYSTS
- • Validating true positive vs. benign environmental business logic
- • Analyzing novel malware behavior, LOLBins, and script obfuscation
- • Evaluating threat actor motivation, scope, and lateral impact
- • Authorizing disruptive actions that could impact production
- • Providing executive briefing, root-cause analysis, and post-mortems
What Your Organisation Receives
Clear, tangible operational outcomes without opaque dashboards or marketing fluff.
Continuous Security Operations
A managed security layer constantly reviewing endpoint, identity, and infrastructure signals with disciplined escalation.
Validated Incident Notifications
No alert fatigue. When we contact your team, an incident has already been analyzed, verified, and contextualized with clear containment steps.
Monthly Operations Briefings
Regular operational reviews covering detection metrics, recurring vulnerabilities, attack trends, and detection tuning adjustments.
Direct Analyst Access
Direct communications with named security engineers via secure channels (Slack, Teams, or ticketing) rather than a faceless call centre.
Service Level Policy: We do not publish fabricated generic SLA numbers. Service levels and response arrangements are defined according to the selected deployment and service model, agreed in advance based on your operational hours and risk profile.
Discuss Your Environment
Review your current infrastructure, endpoint count, and monitoring coverage with our security engineering team.